Certified Call Solutions
Certified Voice AI
About Certified Call Solutions
Industry-leading provider of regulated call center solutions since 2005, delivering the full spectrum of BPO services with uncompromising regulatory compliance. We maintain the highest level of security while serving Fortune 500 companies across healthcare, finance, and technology sectors.
Contact Me: matt@certifiedcallsolutions.com
Our Mission & Vision
Excellence
Driving exceptional customer experiences through dedicated service and attention to detail.
Efficiency
Centralizing communication to optimize operations and streamline customer interactions.
Compliance
Implementing industry-leading standards that ensure regulatory adherence and data security.
Partnership
Building relationships focused on measurable outcomes and mutual success.
Our Expertise
20+
Years Experience
Specialized call center industry expertise
100%
PCI Certified
Secure payment processing guaranteed
HIPAA
Compliant
Meeting healthcare industry requirements
CIAC
Certified
Industry-recognized solutions and methodologies
Comprehensive Services
Inbound & Outbound Operations
Professional call handling with certified agents
Customer Support
Help desk solutions with rapid response times
Sales & Marketing
Campaign management and lead generation
Technical Support
Expert assistance with certified technicians
Technology Solutions
AI-Powered Systems
Intelligent call routing and analytics
Cloud Infrastructure
Scalable communication platforms
Compliance Software
Proprietary monitoring solutions
Secure Data
Protected management and storage
Our Values
Regulatory Compliance
Unwavering commitment to data security and industry regulations, ensuring your operations remain protected and compliant.
Knowledge Transfer
Dedicated focus on sharing expertise to ensure client success through comprehensive training and support.
Measurable ROI
Customized solutions designed to deliver clear, quantifiable returns on your investment with transparent reporting.
Trust & Integrity
Building transparent partnerships on foundations of honesty, accountability, and continuous improvement.
Our Leadership Team
Matthew Marnach
CEO with 25+ years in call center operations and compliance management
Chris McGuire
CIO leading our technology innovations and security infrastructure
Nate Unruh
COO overseeing daily operations and quality assurance protocols
Our experienced executive team brings together 50+ years of combined industry expertise to deliver exceptional call center solutions.
Why Choose Certified Call Solutions
Industry-Leading Security
Highest compliance standards protecting your business and customers
Proven Track Record
Trusted by Fortune 500 clients across multiple industries
Customized Solutions
Tailored approaches matching your specific business needs
24/7 Support
Dedicated account management with round-the-clock assistance
Continuous Training
Ongoing certification ensuring best-in-class performance
Certified Call Solutions, LLC
3415 North Potsdam Ave
Sioux Falls, SD 57104
605-453-6382
All Rights Reserved